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Tier I Operations Analyst

Favor TechConsulting, LLC (FTC) is in search of a talented Tier I Operations Analyst. This position requires the analyst to work from 12pm to 8pm Monday through Friday

Essential Job Functions & Responsibilities

  • Perform change request (CR)/remedy ticket (RT) analysis
  • Escalate issues and risks in a timely manner
  • Monitor production region and IMP region and work on identifying the root cause analysis of the production issues
  • Work with TDS, XOC, Application Support team, various stakeholders, and the ops team
  • Produce bi-hourly reports and daily reports

Required Minimum Qualification

  • BS in Business or Computer Science or similar degree
  • Centers for Medicare & Medicaid Services (CMS) experience
  • Understanding of System Engineering Concepts
  • 1-2 yrs. of experience in Business/Requirements Analysis
  • Thorough understanding of Testing Methodologies
  • Knowledge of SQL preferred
  • Process oriented
  • Excellent communication skills
  • Demonstrated ability to work under pressure
  • Comfortable in a fast-paced, dynamic environment

In addition, U.S Citizenship is required. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Favor TechConsulting is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

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